1. Your terms and conditions of use

  

  • You must inform us within 24 hours of delivery if you receive products that are damaged or have been delivered short of the quantities you ordered .

 

  • You must inform us within 7 days of placing your order of non-delivery

 

  • Products ordered in error may be returned provided we receive them in perfect condition and within 5 working days of our delivery of the products to you. Your account will be credited for the products returned and the original delivery costs less a 10% handling fee. For reasons of hygiene we will not be able to credit you for any opened product

 

  • Should the packaging the of your order be damaged upon delivery. DO NOT SIGN for it. Please mark it 'REFUSED AS DAMAGED' and ask for the package to be directly returned to us.  

 

  • All damaged our faulty produts will be tested upon receipt. Any itme found not to be damaged our faulty will be returned to you .You will be charged the cost of post and packaging for nay such products returned to you

 

  • You will be responsible for the post and packaging costs of returning the products to us for any reason, unless the products you are returning are damaged and/or you have received incorrect products as a result of a mistake made by us in the ordering process in which case we will credit your account for the reasonable postage fee you incur in returning the product to us.



  • Your statutory rights are not affected.

 

 

 

 



 


  

 

 

 

 

 

 

 


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